Karen Menpes is the owner and sole operator of Assist Locks, a locksmith business based in Isleworth, TW7, serving Twickenham and the wider west London area. She has been a professional locksmith since 2012, and every single job is carried out by Karen personally. She does not employ subcontractors, does not operate a call centre, and does not dispatch unknown third parties to your home. When you call Assist Locks, you speak to Karen. When the van pulls up outside your property, it is Karen at the wheel.

Karen trained and qualified as a locksmith after a career change that was driven by a genuine desire to help people in vulnerable situations. She saw first-hand how stressful it can be to find yourself locked out of your own home — especially late at night, in bad weather, or with young children — and she wanted to provide a service that was not only technically expert but also calm, reassuring, and trustworthy. She completed her City & Guilds locksmith qualification, passed the Master Locksmith Association’s practical skills assessment, and has been building her reputation in the local community ever since.

As a female locksmith, Karen occupies a fairly unusual position in what remains a heavily male-dominated trade. Many people — particularly women living alone, elderly residents, and vulnerable individuals — feel more comfortable having a woman enter their home to work on their locks. It is an understandable preference, and it is one that Karen is proud to fulfil. She brings the same level of professional expertise as any locksmith, combined with a personal approach that puts people at ease during what is often a stressful experience.

Karen is based in Isleworth and knows the local area intimately. She has worked on homes across Twickenham, Richmond, Teddington, Whitton, Brentford, Chiswick, Kew, Hampton Hill, Kingston, and beyond. Her branded van — with her name and photo clearly displayed — is a familiar sight on the streets of west London. She typically arrives within 20–30 minutes of your call and is available seven days a week.